Frequently Asked Questions

How do I place a custom order?

• I'm working on implementing a more robust ordering system for commissions but for now, please send me a message through the contact page and I'll send you back a quote.

• If you decide you'd like to proceed with the order, I'll set up a custom link so you can securely check-out through my site.

Please include these details in your message:

• Type of garment

• Size

• Desired colors

• Desired dye process (Ice-Dye, Bleach-Dye, Tie-Dye, Solid color dyeing, Shibori, etc.) (Optional)

• Desired date to receive item (Optional)

• Budget (Optional)

• Reference images or links (Optional)

Can I send you my own garment to dye?

• It depends on a few factors. Please see above info about custom ordering and send me a message through the contact page with details about your item and what you’d like to have done.

• General note: I can only dye natural fiber fabrics (Cotton, Hemp, Bamboo, Rayon, Modal, Silk, Linen, Etc.).

• Fabric content must be at least 70% natural fiber. Please check the tag in your garment to confirm.

What’s your return/exchange policy?

Returns

• Returns are made on a case by case basis at my discretion.

• Generally, I’m okay with returns for ready-made items if they don’t fit, but the buyer must pay the shipping cost to send it back. Once the item is received, they will be refunded minus the original shipping cost.

• Generally, I do not take returns or exchanges for custom orders unless there was a mistake made on my part.

• Please double check your order before submitting. If you have any questions, please reach out to me before placing your order.

• If you do make a mistake on your order, please let me know within 24 hours by sending a message through the contact page. If an issue isn’t communicated within 24 hours, I will assume there are no problems and begin work on the item as ordered.

• You are still welcome to reach out to me after 24 hours, but I can’t guarantee I will be able to make a requested change or refund if work has already begun.

• Returns for face masks, undergarments, and socks cannot be made.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please see full return info here.

How does sizing work?

• I like to consider all of my garments unisex or genderless. I believe people should wear what appeals to them and, most importantly, what feels comfortable.

• However, I typically use standard (Women's/Men's) sizing for frame of reference.

• For newly purchased garments, sizes should run standard unless otherwise noted.

• For upcycled garments, sizes range but I typically go by the previously attached tag or provide measurements if I believe the sizing is non-standard.

• Please feel free to message me through the contact page if you have any concerns about sizing.

Can you make the same item in a different size?

It depends. I can’t promise exact replications, but I can usually make something similar. Just send a message through the contact page and I’ll let you know.

How long until I receive my order?

• For ready-made items, you should receive your package in about a week but shipping times may vary.

• For custom items, it varies. I typically quote 4-6 weeks to be safe, however, it’s likely you’ll receive it sooner.

• If you want something by a certain date, please reach out through the contact page and I’ll let you know if I can make it happen.

Shipping Info

• I use USPS (United States Postal Service)

• Depending on the weight of product and shipping zone, you will be presented either 1 or both of the options below.

• Typically, First Class mail is the more economical option but may take longer to ship.

• Priority mail usually costs a little more but shipping is typically faster.

• If an item is over 15.99 oz, only Priority mail is offered.

• Priority Mail ~ 1-3 business days (Comes with $100 worth of insurance)

• First-Class ~ 1-5 business days (Does not include insurance)

• Both options include a tracking #

Please see full shipping info here.

How should I wash my garment?

• For t-shirts, jeans, heavyweight items etc., machine wash in cool water with like colors. Lay flat and air dry or dry on low in the dyer.

• For delicate items, hand wash with cool water and a small drop of detergent or use a mesh laundry bag and machine wash with like colors in cool water. Lay flat and air dry.

• If garment has screen printing, decorative stiching, or other embellishments, turn inside out before washing and drying.

Do you take bulk orders for other businesses?

I'm open to it but I can’t promise significantly reduced pricing at this time. Please send inquires through the contact page and I will let you know if I'm able to help.

Do you collaborate with other artists?

• Sometimes! I’m open to ideas, but collaborations pose their own set of challenges, so I’m a bit more selective these days.

• Regardless, if you have a great idea I’d love to hear it! Send me a message through the contact page.

Do you take commissions for other design work?

Yes! I also offer graphic design, social media, and other creative services. Send me a message through the contact page and I'll let you know if I'm able to help.

Have another question?

When in doubt, just send me a message through the contact page. ☺